RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. Your satisfaction and enjoyment are always our goals.

30-DAY RETURN

For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • 120 calendar days to return an item from the date you received it
  • All items must be in their original packaging (incl. shipping packing) with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition.
  • Man-caused damaged items will not be eligible for the refund.
  • All items would need to be purchased originally from www.salepromo.shop

If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

REFUNDS

If you do not receive the product within the guaranteed time (45 business days not including 2 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.

We cannot refund you if…

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of www.salepromo.shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of www.salepromo.shop

*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending an email at info@salepromo.shop

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

ORDER CANCELATION

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be canceled.

EXCHANGES

If for any reason you would like to exchange your product, perhaps for a color or a different size. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.

OTHER TERMS & CONDITIONS

  • All items that are returned and exchanged can only be made once.
  • We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
  • www.salepromo.shop makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
  • All decisions made by royaleblanket.com is final

Support Email: info@salepromo.shop